Sony PCG-GRX690K User's Guide download pdf (Page 92)

Frequently asked questions

Why doesn't the computer recognize the USB mouse?



If you are using a Sony USB mouse, make sure the mouse is securely plugged into the USB port.



If you are using an external mouse, make sure the mouse is securely plugged into the USB port or the PS/2 port if

you are connecting it to the port replicator.



If you are still experiencing problems, you may need to install or reinstall the mouse driver software. Use the

supplied Application Recovery CD to install the drivers. See Using the Application Recovery CD(s) for more

information.

Why doesn't the pointer move when I use the USB mouse?



Make sure another mouse was not installed.



You may need to install or reinstall the mouse driver software. Use the supplied Application Recovery CD(s). See

Using the Application Recovery CD(s) for more information.



If you are playing a disc, press the Ctrl+Alt+Delete keys simultaneously to stop playback and restart the computer.



If you still cannot use the pointer, restart the computer. You can restart the computer three different ways:



Press the Windows key , and press U. When the Shut Down Windows window appears, press R to

select Restart, and press Enter.



Press the Ctrl+Alt+Delete keys simultaneously. When the Windows Security window appears, press the

Right Arrow key to select Shut Down, and then press Enter. Use the Down Arrow key to select

Restart, and press Enter.



Press and hold the power button. When the computer shuts down, press the power button again to restart

the computer.

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Sony PCG-GRX690K User's Guide Page 92