Sony LF-PK1 User Manual download pdf (Page 49)

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If a problem occurs during use, refer to the information provided in this section. If the problem persists,

contact Sony LocationFree Customer Support.(1 page 59)

LocationFree Player Software Installation

Base station

Troubleshooting

Problem Causes and remedies

Installation fails. • LocationFree Player must be installed from a user account with

administrator privileges. Before performing the installation, log on to

Windows as a user with administrator privileges.

• If non-alphanumeric characters are entered for [User Name] or

[Organization] on the [Customer Information] screen during

installation, the software cannot be installed.

• If non-alphanumeric characters are included in the destination folder

name specified on the [Destination Folder] screen during installation,

the software cannot be installed.

• Does the computer meet all the system requirements for installing

LocationFree Player. (1 page 32)

Problem Causes and remedies

Cannot turn the base station power off. Keep the Power button pressed for 3 seconds or longer. This forcibly turns

the power off.

Cannot switch to setup mode. • Make sure that the base station is powered on.

• Check whether the SETUP MODE LED is blinking or turned on.

The NETAV LED is always blinking

umber.

When you are using a Dynamic DNS service for a NetAV connection, the

base station needs to periodically connect to the DNS server to update the

information. If you performed an [Easy Setup], the dynamic DNS is

updated every five minutes and the NETAV LED blinks umber during the

update (which takes about 1 minute).

The power turned off. The power turns off if the installation environment of the base station

becomes very hot. Check the installation location.

Base station makes noise. This is the sound of the cooling fan inside the base station. It is not a

malfunction.

NETWORK LED on the base station

does not turn on.

• Check whether the connection type is correct.

See “Connecting to the router” (1 page 18) and check to make sure

you have selected the correct connection type.

• Check whether the modem power and router power are turned on.

If the power is turned on, try turning the power off, waiting for a short

while, and then turning the power on again.

• Make sure the LAN cable is securely connected.

• Make sure you are using the correct type of LAN cable (straight-wired

or cross-wired).

To determine the cable type you need, refer to the operating instructions

for the device you want to connect or contact your ISP.

• Your Internet service contract may only allow one device to connect to

the Internet at a time. Make sure no other device is already online.

Cannot automatically receive an IP

address (no value displayed).

• Make sure the LAN cable is securely connected.

• Make sure the router’s DHCP server is enabled.

• See “Internet Connection” (1 page 37). Set the IP address manually.

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Sony LF-PK1 User Manual Page 49

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