Sony STR-KS2300 User Manual download pdf (Page 67)

67

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Additional Information

Troubleshooting

If you experience any of the following

difficulties while using the receiver, use this

troubleshooting guide to help you remedy the

problem.

Audio

There is no sound, no matter which

component is selected, or only a very

low-level sound is heard.

• Check that the speakers and components

are connected securely.

• Check that both the receiver and all

components are turned on.

• Check that MASTER VOLUME is not set

to “VOL MIN”.

• Press MUTING to cancel the muting

function.

• Check that you have selected the correct

component with the input buttons.

• The protective device on the receiver has

been activated. Turn off the receiver,

eliminate the short-circuit problem, and

turn on the power again.

• Check that the IN MODE setting is

correct.

There is no sound from a specific

component.

• Check that the component is connected

correctly to the audio input jacks for that

component.

• Check that the cord(s) used for the

connection is (are) fully inserted into the

jacks on both the receiver and the

component.

There is no sound from one of the front

speakers.

• Make sure you have connected to both the

L and R jacks of an analog component, and

not only to either the L or R jack. Use an

audio cord (not supplied).

There is no sound from digital sources

(from COAXIAL or OPTICAL input jack).

• Check that the IN MODE is set to

“AUTO”.

The left and right sounds are

unbalanced or reversed.

• Check that the speakers and components

are connected correctly and securely.

• Adjust the balance parameters using the

LEVEL menu (page 39).

There is severe hum or noise.

• Check that the speakers and components

are connected securely.

• Check that the connecting cords are away

from a transformer or motor, and at least

3 meters (10 feet) away from a TV set or

fluorescent light.

• Move your audio components away from

the TV.

• The plugs and jacks are dirty. Wipe them

with a cloth slightly moistened with

alcohol.

There is pop noise from a specific

component connected to this receiver

when you turn on the component.

• Check that the IN MODE is set to

“AUTO” for the selected input (page 60).

There is no sound, or only a very low-

level sound is heard from the center/

surround speakers.

• Select a CINEMA STUDIO EX mode

(page 47).

• Adjust the speaker level (page 30).

• Check that the speakers are connected

securely.

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