Sony KLV-40WE5 User Manual download pdf (Page 38)

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KLV-46/40/32W550A/40WE5

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Troubleshooting

Check whether the 1 (standby) indicator is flashing in red.

When the 1 (standby) indicator is flashing

The self-diagnosis function is activated.

1 Count how many times the 1 (standby) indicator flashes between each two second break.

For example, the indicator may flash three times, go off for two seconds, then flash again three

times.

2 Press 1 on the TV to turn it off, disconnect the mains lead, and inform your dealer or Sony

service centre of how the indicator flashes (number of flashes).

When the 1 (standby) indicator is not flashing

1 Check the items in the tables below.

2 If the problem persists, have your TV serviced by qualified service personnel.

Condition Explanation/Solution

Picture

There is no picture (screen is

dark) and no sound.

• Check the antenna/cable connection.

• Connect the TV to the mains/AC power, and press 1 on the TV.

• If the 1 (standby) indicator lights up in red, press "/1.

No picture or menu

information from equipment

connected to the video input

jack appears on the screen.

• Press to display the list of inputs, then select the desired input.

• Check the connection between the optional equipment and the TV.

Ghosting occurs, or double

images appear.

• Check the antenna/cable connection.

• Check the antenna location and direction.

Only snow and noise appear

on the screen.

• Check if the antenna is broken or bent.

• Check if the antenna has reached the end of its serviceable life (three to

five years for normal use, one to two years when used at the seaside).

The picture is distorted (dotted

lines or stripes appear).

• Keep the TV away from electrical noise sources such as cars,

motorcycles, hair-dryers, or optional equipment.

• When installing optional equipment, leave some space between the

optional equipment and the TV.

• Check the antenna/cable connection.

• Keep the antenna/cable TV cable away from other connecting cables.

There is picture or sound noise

when viewing a TV channel.

• Adjust “AFT” (Automatic Fine Tuning) to obtain better picture

reception (page 32).

Tiny black points and/or

bright points appear on the

screen.

• The screen is composed of pixels. Tiny black points and/or bright points

(pixels) on the screen do not indicate a malfunction.

The picture contours are

distorted.

• Select “Standard” or “Off” in “Motionflow” (page 26). If the symptom

still persists, change the current setting of “Cinema Drive” to other

settings (page 26).

The picture is not displayed in

colour.

• Select “Reset” (page 25).

The picture from equipment

connected to the 1 or 2

sockets/jacks is not displayed

in colour, or is displayed in

irregular colours.

• Check the connection of the 1 or 2 sockets/jacks and check if the

sockets/jacks are firmly seated in their respective sockets/jacks.

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Sony KLV-40WE5 User Manual Page 38

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