Sony VGC-V User Manual download pdf (Page 126)

126

Troubleshooting

Internet

Why doesn't my modem work?

❑ Make sure the telephone cable is securely plugged into the Modem port on the computer and the wall jack.

❑ Make sure the telephone cable is working. Plug the cable into an ordinary telephone and listen for a dial tone.

❑ Make sure the telephone number the program is dialing is correct.

❑ Make sure the software you are using is compatible with the computer's modem. (All preinstalled Sony programs are

compatible.)

❑ Make sure that the modem is the only device connected to your phone line.

❑ Check the following setting:

1 Click Start and then Control Panel.

2 Click Printers and Other Hardware.

3 Click Phone and Modem Options.

4 On the Modems tab, check that your modem is listed.

5 On the Dialing Rules tab, check the location information is correct

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Sony VGC-V User Manual Page 126