Sony KDL-40BX440 User Manual download pdf (Page 28)

Troubleshooting

Check whether the 1 (standby) indicator

is flashing in red.

When it is flashing

The self-diagnosis function is activated.

Press "/1 on the side of the TV to turn it off,

disconnect the mains lead, and inform your

dealer or Sony service centre.

When it is not flashing

1 Check the items in the tables below.

2 If the problem still persists, have your TV

serviced by qualified service personnel.

• For further information, please contact Sony

Customer Information Centre at the address or

telephone that appears on the supplied guarantee.

Picture

No picture (screen is dark) and no sound

• Check the aerial/cable connection.

• Connect the TV to the mains, and press "/1 on the

side of the TV.

• If the 1 (standby) indicator lights up in red, press

"/1.

No picture or no menu information from

equipment connected to the scart connector

• Press to display the connected equipment list,

then select the desired input.

• Check the connection between the optional

equipment and the TV.

Double images or ghosting

• Check the aerial/cable connection.

• Check the aerial location and direction.

Only snow and noise appear on the screen

• Check if the aerial is broken or bent.

• Check if the aerial has reached the end of its

serviceable life (three to five years in normal use,

one to two years at the seaside).

Some tiny black points and/or bright points

appear on the screen

• The picture of a display unit is composed of pixels.

Tiny black points and/or bright points (pixels) on

the screen do not indicate a malfunction.

No colour or irregular colour when viewing a

signal from the COMPONENT IN/ AV2

sockets

• Check the connection of the COMPONENT IN/

AV2 sockets and check if each sockets are

firmly seated in their respective sockets.

Sound

No sound, but good picture

• Press 2 + or % (Mute).

• When using HDMI input with Super Audio CD or

DVD-Audio, DIGITAL AUDIO OUT (OPTICAL) may

not output audio signals.

Channels

The desired channel cannot be selected

• Switch between digital and analogue mode and

select the desired digital/analogue channel.

Some channels are blank

• Scrambled/Subscription only channel. Subscribe

to the pay TV service.

• Channel is used only for data (no picture or

sound).

• Contact the broadcaster for transmission details.

Digital channels are not displayed

• Contact a local installer to find out if digital

transmissions are provided in your area.

• Upgrade to a higher gain aerial.

General

The TV turns off automatically (the TV enters

standby mode)

• If no signal is received and no operation is

performed in the TV mode for 15 minutes, the TV

automatically switches to standby mode.

Distorted picture and/or sound

• Keep the TV away from electrical noise sources

such as cars, motorcycles, hair-dryers or optical

equipment.

• When installing optional equipment, leave some

space between the optional equipment and the

TV.

• Check the aerial/cable connection.

• Keep the aerial/cable TV cable away from other

connecting cables.

The remote does not function

• Replace the batteries.

HDMI equipment does not appear on “HDMI

Device List”

• Check that your equipment is compatible with

control for HDMI.

If “Store Display Mode: On” is displayed on the

screen

• Your TV is set to “Shop” mode. You need to set

“Home” for “Location” in the “Auto Start-up”

procedure again (page 7).

No Cable TV services (programmes) found by

“Digital Auto Tuning”.

• Check your cable connection or your tuning

configuration.

• Attempt the “Digital Auto Tuning” by selecting the

“Antanna” instead of “Cable”.

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Sony KDL-40BX440 User Manual Page 28

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