Sony PCG-SR7K User Manual download pdf (Page 97)

Troubleshooting

My speaker has no sound

❑

The built-in speaker is turned off. Press Fn+F3 to turn on the speaker.

❑

The speaker volume is turned to the minimum. Press Fn+F4, and then

press

to increase the volume.

❑

If your computer is powered by the battery, check that the battery is

connected properly and that it is charged.

❑

If you are using an application that has its own volume control, check

that the volume is turned up.

❑

Check the volume controls in Windows.

❑

If you have connected a headphone or an audio cable to the

Headphone connector, disconnect the cable.

My modem does not work

❑

Check that the phone line is plugged into the line jack. See

“Connecting a Phone Line” on page 46 for details.

❑

Check that the phone line is working. You can check the line by

plugging in an ordinary phone and listening for a dial tone.

❑

Check that the phone number the program is dialing is correct.

❑

Check that the software you are using is compatible with the

notebook computer modem. (All preinstalled programs are

compatible.) Call the software publisher or Sony Customer Support.

My modem connection is slow

Your notebook comes with a 56K/V.90-compatible modem. Many factors

influence modem connection speed, including telephone line noise or

compatibility with telephone equipment (such as fax machines or other

modems). If you think your modem is not connecting properly to other

PC-based modems, fax machines, or your Internet Service Provider, check

the following:

❑

Have your phone company check that your phone line is free from

any line noise.

❑

If your problem is fax-related, check that there are no problems with

the fax machine you are calling and that it is compatible with fax

modems.

❑

If you are having a problem connecting with your Internet Service

Provider, check that the ISP is not experiencing technical problems.

❑

If you have a second phone line available, try connecting the modem

to that line.

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Sony PCG-SR7K User Manual Page 97

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