Sony PCS-G70 FAQ User Manual download pdf (Page 8)

PCS-G50 and PCS-G70 Video Communication Systems

2 FAQ

PRODUCT SUPPORT FAQ

Q. Who can I contact for product support?

A. Call Sony’s Product Operation Support Center (POSC) at:

800-883-6817 Option 2, 3

Hours of operation: Monday–Friday 8:30am–8:00pm EST

Q. What kinds of Service Programs are available for PCS-G50/G70?

A. The standard warranty is one year parts and one year labor.

Sony offers three different types of extended warranty:

SupportNET

OnsitePLUS

DepotPLUS

Advanced Exchange programs

For details, see the Professional Services web site at:

http://bssc.sel.sony.com/BroadcastandBusiness/markets/10018/mar

ket_10018.shtml

Q. I would like to do a test call. Where can I call?

A. Call Sony’s Product Operation Support Center (POSC) at:

800-883-6817 Option 2, 3

Hours of operation: Monday–Friday 8:30am–8:00pm EST

POSC’s video numbers are:

IP:65.196.27.201

ISDN:201-833-2188

Q. Where can I get the latest software for PCS-G50/G70?

A. Download the latest software from:

http://www.sony.com/videoconference

Use a memory stick (128 MB or greater) to upgrade the system or

use remote upgrade software on a PC.

Refer to the release notes for a list of new features and program

improvements.

Q. What size of memory stick is required for software upgrades?

A. 128 MB or greater.

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Sony PCS-G70 FAQ User Manual Page 8