Sony DSC-P72 User Manual download pdf (Page 95)

Troubleshooting

Computers

You cannot cut a movie. • The movie is not long enough to cut.

• Protected movie (MPEG movie), Clip Motion,

Multi Burst files and still images cannot be cut.

—

Symptom Cause Solution

You do not know whether

or not your OS can be

used with the camera.

— p Check “Recommended computer environment” (pages 78, 88).

You cannot install the

USB driver.

— p In Windows 2000, log on as Administrator (authorized

Administrators).

Your computer does not

recognize your camera.

• The camera is turned off.

• The battery level is too low.

• You are not using the supplied USB cable.

• The USB cable is not connected securely.

• [USB Connect] is set to [PTP] in the SET UP

settings.

• The USB connectors on your computer are

connected to other equipment besides the

keyboard, the mouse.

• The camera is not directly connected to your

computer.

• The USB driver is not installed.

• Your computer does not properly recognize the

device because you connected the camera and

your computer with the USB cable before you

installed the “USB Driver” from the supplied

CD-ROM.

p Turn on the camera (page 20).

p Use the AC Adaptor (not supplied) (page 19).

p Use the supplied USB cable (page 82).

p Disconnect the USB cable, and securely connect it again. Make

sure that “USB MODE” is displayed on the LCD screen

(page 82).

p Set it to [Normal] (page 107).

p Disconnect the USB cables except for those connected to the

keyboard and the mouse.

p Directly connect the camera and your computer without using a

USB hub.

p Install the USB driver (page 79).

p Delete the erroneously recognized device from your computer,

then install the USB driver (pages 79, 84).

Symptom Cause Solution

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Sony DSC-P72 User Manual Page 95

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