Sony RM-AX4000A User Manual download pdf (Page 75)

Additional Information

Customer Support Information

After you have read through this manual, if you still cannot get the Remote Commander to work

properly, call the Sony Customer Support Helpline at 1-800-822-2217.

Problem

I want to restore all the

settings.

I want to use multiple

components (VCR+DVD,

TV+VCR, DVD+RCVR

(receiver), etc.) with

XPRESS function.

You want to set a DVD

player for both XPRESS

DVD and XPRESS CD.

If the batteries die, are the

learned signals lost ?

Your PC cannot recognize

the USB connection.

Solution

For On-PC Setup: In “AX Remote Editor,” click “Tools” on the menu

bar, then select “Update Firmware for Remote” to update the

firmware of the Remote Commander. If the firmware is updated, all

the settings or learned data of the Remote Commander are deleted

and the Remote Commander is set back to the factory setting.

For On-Remote Setup: See “Erasing all the settings” (page 68).

When you have a multiple components (such as a DVD/VCR

combo), select only one of either component type. For example, in

the case of a DVD/VCR combo, select “DVD” or ”VCR”. If you

select both components, the XPRESS function will not work

properly.

For On-PC Setup: You can set multiple XPRESS functions for one

component. For example, when you watch a DVD, you can set the

sound to output from the TV. Or, when you listen to a CD, you can

set the sound to output from the RCVR (Receiver/Amplifier).

For On-Remote Setup: You can set an XPRESS function for only one

component. Choose either XPRESS_DVD or XPRESS_CD.

No. The signals are not deleted because they are stored in the

nonvolatile memory.

• Make sure to install the USB driver properly (page 17). Otherwise,

you will have to reinstall the USB driver.

• The batteries may be weak. Replace with new ones if the battery

icon appears.

• If the connection goes thorough the HUB, some PCs do not

recognize it. In this case, connect it directly to the USB port of

your PC.

• The Remote Commander does not work by the bus power. If you

use it in the USB mode, make sure to install new batteries.

• Reconnect the USB mini cable to your PC.

• Restart your PC.

Others

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Sony RM-AX4000A User Manual Page 75

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