Sony PCV-RX450 User Manual download pdf (Page 72)

VAIO® Computer User Guide

Topic: My computer or software program stopped responding.

1 Press Ctrl+Alt+Delete to close the application that has stopped responding.

2 In the Close Program dialog box, scroll down until you locate the message

“Not responding” next to an application.

3 Select this application and click End Task. Windows attempts to close the

application. If the attempt is unsuccessful, a second dialog box appears.

4 Select End Task again.

❑ If you are unable to “unlock” the application, repeat the above steps but

select Shut Down when the Close Program dialog box appears.

❑ If the above steps fail to “unlock” your computer, try the following steps:

1 Save any unsaved work, if possible.

2Press Alt+F4.

3 Select Restart.

4Click OK.

❑ If you cannot restart as described in the preceding steps, you can restart the

computer by pressing Ctrl+Alt+Delete or by pressing the power switch for

more than six seconds.

❑ Contact the software publisher or designated provider for technical support.

See the contact information in this manual.

Topic: Why does Windows® operating system stop responding during

shutdown?

The Windows® operating system may not shut down properly for many reasons,

including incompatible or conflicting drivers, damaged files, or non-responsive

hardware. For troubleshooting information, you can search Windows Help.

1 From the Start menu, select Help. Microsoft Help and Support appears.

2 Click on Troubleshooting and navigate to the subject(s) for which you want

information.

3 When you find the appropriate information, close the Help and Support.

✍

Pressing Ctrl+Alt+Delete twice consecutively may result in the loss of changes made

to files that are currently open.

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Sony PCV-RX450 User Manual Page 72