Sony PCV-E205 User Manual download pdf (Page 67)

Getting Help

Calling SOS

The SOS application enables you to exchange information with a Sony

Customer Support Representative (CSR) using your modem and

telephone handsets Here’s a summary of how it works:

□ Type your name and a description of the problem in the SOS window

□ Dial the SOS hotline with a click of the mouse

□ Specify the access level for the CSR

□ The CSR resolves the problem

Before using SOS, make sure the computer is connected to a phone line

and phone as described in “Connecting the Phone Line and Phone” on

page 20.*

To place a call to SOS

From the Start menu, select Help Center/Step4 Call SOS/Sony

Online Support.

In the SOS window, type your name, phone number, and a

description of the problem.

3 Remove the phone from the receiver, and then click the Call SOS

button.

If you do not have a phone line connected to your computer, you can call SOS by dialing

1-888-4SONYPC (1-888-476-6972)

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Sony PCV-E205 User Manual Page 67