Sony SAT-B65 User Manual download pdf (Page 48)

Questions & Answers 39

Questions & Answers A

Questions? Did we forget to tell you something? We have compiled some the

most common questions and their answers here. We hope they help!

Q I had a signal but now I am getting a message “Searching for satellite

signal. To access related utilities, press

SELECT.” What happened?

A Rain clouds and snow can affect the satellite signal reception. This loss of

signal is temporary. Also check for new growth on trees and bushes that

could be blocking the signal. One other possibility is that the wind or

someone has moved the satellite dish antenna.

Q Why can’t I control my TV?

A Before you can control your TV, VCR, or any other device, you must

program your remote control to match your different devices. See Chapter 3

– Using the remote control in this manual for specific instructions. If you

have already successfully programmed your remote control, try pressing the

appropriate function key or sliding the device switch to the appropriate

device to put your remote in the proper mode. Then try controlling that

device. Also, make sure that the batteries in the remote control are fresh.

Q My satellite receiver does not respond when I press keys. What’s wrong?

A Most likely, if the front panel keys work but the remote control doesn’t

work, try pressing the

SAT button (or moving the devce switch to SAT on

the RM-Y812 remote) before trying to control the digital satellite receiver.

If that doesn’t work, or if the front panel buttons don’t work either, unplug

your digital satellite receiver for 30 seconds, then plug it back in.

Q Some channels look good, while others freeze or indicate that no signal is

available. What’s wrong?

A The most common causes for this behavior relate to an improperly

grounded satellite cable. Check the cable between your digital satellite

receiver and the satellite dish antenna. Confirm that RG-6 (not RG-59)

cable is used and does not exceed 100 feet in length. Longer cable runs

require amplification. This special amplifier is available from your dealer.

Q How can I watch one channel while recording another?

A With only one digital satellite receiver, unfortunately, you can’t. Each

receiver can only decode one channel at a time.

Q I’m getting a message to call a telephone number. Why?

A There are many different reasons for this. If you want to watch the channel

that is displaying the message, call DIRECTV at 1-800-347-3288.

Q Why don’t I have an on-screen offer to purchase pay per view programs?

A There are three possibilities; your digital satellite receiver must be

connected to a phone line and it is not, or DIRECTV doesn’t realize that

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Sony SAT-B65 User Manual Page 48