Sony KLV-37S310A User Manual download pdf (Page 33)

Additional Information

KLV-40/37/32S310A

3-271-680-12(1)

Troubleshooting

Check whether the 1 (standby) indicator is

flashing in red.

When it is flashing

The self-diagnosis function is activated.

1 Count how many 1 (standby) indicator

flashes between each two second break.

For example, the indicator flashes three times, then

there is a two second break, followed by another

three flashes, etc.

2 Press 1 on the top edge of the TV to turn it

off, disconnect the AC power cord, and

inform your dealer or Sony service centre of

how the indicator flashes (number of

flashes).

When it is not flashing

1 Check the items listed below.

2 If the problem still persists, have your TV

serviced by qualified service personnel.

Picture

No picture (screen is dark) and no sound

• Check the antenna/cable connection.

• Connect the TV to the AC power outlet, and press 1 on

the top edge of the TV.

•If the 1 (standby) indicator lights up in red, press "/1.

No picture or no menu information from equipment

connected to the video input jack

• Press / to display the connected equipment list,

then select the desired input.

• Check the connection between the optional equipment and

the TV.

Double images or ghosting

• Check the antenna/cable connection.

• Check the antenna location and direction.

Only snow and noise appear on the screen

• Check if the antenna is broken or bent.

• Check if the antenna has reached the end of its serviceable

life (three to five years in normal use, one to two years at

the seaside).

Distorted picture (dotted lines or stripes)

• Keep the TV away from electrical noise sources such as

cars, motorcycles, hair-dryers or optional equipment.

• When installing optional equipment, leave some space

between the optional equipment and the TV.

• Check the antenna/cable connection.

• Keep the antenna cable away from other connecting

cables.

• Broadcast signals are too strong. Turn off or disconnect

the booster if it is in use.

Picture or sound noise when viewing a TV channel

• Select “Manual Programme Preset” in the “Channel Set-

up” menu and adjust “AFT” (Automatic Fine Tuning) to

obtain better picture reception (page 30).

• Select “Noise Reduction” in the “Picture” menu to reduce

the noise in the picture (page 20).

Good picture, but noisy sound

• The TV system setting is inappropriate.

• If the sound of all the channels are noisy, perform “Auto

Tuning” in the “Channel Set-up” menu to preset the

channel again (page 29).

• If the sound of some channels is noisy, select the channel,

then perform “Manual Programme Preset” in the

“Channel Set-up” menu, and select the appropriate TV

system (“TV System”) (page 30).

Some tiny black points and/or bright points appear

on the screen

• The picture of a display unit is composed of pixels. Tiny

black points and/or bright points (pixels) on the screen do

not indicate a malfunction.

No colour on programmes

• Select “Reset” in the “Picture” menu to return to the

factory settings (page 19).

No colour or irregular colour when viewing a

signal from the Y, P

B/CB, PR/CR jacks of / 1

or 2

• Check the connection of the Y, P

B/CB, PR/CR jacks of

/1 or 2.

• Make sure that the Y, P

B/CB, PR/CR jacks of / 1 or

2 are firmly seated in their respective jacks.

Picture flashes initially when changing to HDMI

mode or switching on the TV with HDMI mode

• This is probably caused by the authentication process

between HDMI equipment and the TV. It does not

indicate a malfunction.

Sound

No sound, but good picture

• Press 2 +/– or % (Mute).

• Check if the “Speaker” is set to “TV Speaker” from the

“AV Set-up” menu in “Set-up” menu (page 25).

Stereo broadcast sound switches on and off, or is

distorted; the sound switches between stereo and

monaural frequently

• The antenna connection is loose or the antenna cable is

damaged. Check the cable and connection on the TV,

VCR, and on the wall (page 4).

• Adjust the antenna direction for the minimum

interference. Contact a Sony dealer for advice.

• Signal transmission is low. Try using a booster.

Otherwise, use the fine tuning (“AFT”) function

(page 30).

Continued

010COV.book Page 33 Tuesday, September 18, 2007 8:59 AM

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Sony KLV-37S310A User Manual Page 33

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