Sony VGC-RA716GY User Manual download pdf (Page 261)

Resources for Additional Help and Support

If the information provided with your VAIO

computer does not offer an immediate solution, or you would like to get direct

support, try these additional help and support resources.

Sony Online Support Web site

Online help and support are available 24 hours a day, seven days a week, when you visit the Sony Online Support Web

site. You can access the Web site at http://www.sony.com/pcsupport.

The Sony Online Support Web site provides:



Information about your specific computer model, such as



hardware and software specifications.



upgrade and maintenance procedures



safety and legal information.



quick solutions to common problems.



An automated tutorial library that contains interactive, easy-to-understand lessons on using your computer's

hardware and software features.



Links that enable you to:



quickly find the nearest Sony service center locations.



arrange for repairs or check repair status.



review warranty information.



e-mail your question or comments to the Sony Customer Information Services Center.



check pricing and availability for products, accessories and parts, as well as purchase online.



access the Sony Solutions Knowledge Base, a database that contains answers to many frequently asked

questions.

Sony Customer Information Services Center

If other support options do not resolve your issue, you can contact a Sony Support representative directly.

Before making a call to the Sony Customer Information Services Center, have this basic information readily available.

VAIO

computer system type.

Model number.

Serial number

Example:

Operating system.

Hardware feature or software program that has a problem. (See the online VAIO

Computer User Guide for the

appropriate software technical support information.)

Brief description of the issue.

For VAIO

computers purchased in the U.S. and Canada, contact a Sony Support representative at 1-888-476-6972.

U pgrade and maintenance information may not be available for all computer models.

T he serial number is located on the back panel of your computer. The serial number is on a white barcode label.

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