Sony VGC-JS300 User Manual download pdf (Page 100)

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Troubleshooting >

Optical Discs

Why does my computer freeze when I try to read a disc?

The disc that your computer is trying to read may be dirty or damaged. Follow these steps:

1 Press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart to restart the computer.

2 Remove the disc from the optical disc drive.

3 Check the disc for dirt or damage. If you need to clean the disc, see Handling Discs (page 80) for instructions.

What should I do if the drive tray does not open?

❑ Make sure your computer is on.

❑ Press the drive eject button or the Fn+E keys.

❑ If the drive eject button or the Fn+E keys do not work, click Start and Computer, right-click the optical disc drive icon,

and select Eject.

❑ If none of the above options work, insert a thin, straight object (such as a paper clip) into the manual eject hole on the

optical disc drive.

❑ Try restarting your computer.

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Sony VGC-JS300 User Manual Page 100