Sony VPCCA390X Troubleshooting Guide download pdf

Recovery,

Backup and

Troubleshooting

Guide

See the back side.

Printed in China

Introduction

It may take some time to display the current

status of the procedure.

Do not eject or disconnect the media while

creating Recovery Media, as doing so may result

in a failure of the process.

Keep the Recovery Media in a secure place.

You may not be able to create Recovery Media

with a USB flash drive depending on the drive

you use. See the help file included with

VAIO Care for more information.

To recover from the

recovery area

Press the ASSIST button while your computer

is off to launch VAIO Care Rescue.

If the language selection window appears,

select your desired language and click OK.

Click Start recovery wizard.

To perform the custom recovery, select Tools

and click Start advanced recovery wizard.

Follow the on-screen instructions.

Creating Recovery Media Recovering your computer

To recover from

Recovery Media

If you recover your computer from Recovery

Media (optical discs) on the model without a

built-in optical disc drive, connect an external

optical disc drive (not supplied) or the

Docking Station with a built-in optical disc

drive (supplied with selected models) to the

computer and to an AC power source.

Insert the disc into the optical disc drive or

connect the USB flash drive to the USB port

on the computer while the computer is in

Normal mode.

Turn off the computer and turn it on once

again.

If you are using the external optical disc drive

or USB flash drive, press the F11 key

repeatedly until the VAIO logo disappears.

The Windows Boot Manager screen is

displayed.

Press the  or  key to select

Start VAIO Care Rescue and press the Enter

key.

If the language selection window appears,

select your desired language and click OK.

Select Start recovery wizard.

To perform the custom recovery, select Tools

and click Start advanced recovery wizard.

Follow the on-screen instructions.

To restore your computer back to its original factory condition, follow one of the recovery methods

below.

Recovering your computer will delete all the data on the built-in storage device.

About recovery

What is recovery?

Recovery is the process of restoring your

computer back to its original factory condition.

There are two ways to recover your computer:



From Recovery Media



From the recovery area

When do I have to perform

recovery?



If your computer has been unstable



If your computer has been infected with a

computer virus



If your computer is experiencing problems

which cannot be solved through

troubleshooting



If you have formatted the C: drive by mistake

Which software should I use to

maintain and recover my

computer?

Use the following software.

VAIO Care



Creating Recovery Media



Checking your computer hardware

VAIO Care Rescue



Rescuing (backing up) your data



Recovering your computer



Erasing all the data on your built-in storage

device

See the help file included with VAIO Care and

VAIO Care Rescue for more information.

What is a recovery area?

The recovery area on the built-in storage device

contains data for system and application

recovery. Typically, you cannot modify or delete

data in this area, however, there is commercially

available software designed for this purpose.

Why do I have to create Recovery

Media?

Recovery Media are used to restore your

computer back to its original factory condition.

If Windows does not start and you have deleted

the recovery area, you will need the Recovery

Media to perform recovery. Create the Recovery

Media immediately after the computer is ready

for use.

About backup

What is a backup process?

The backup process creates a backup copy of

your data stored on the built-in storage device

and saves it to another location.

Why do I have to back up my data?

Due to unexpected events or computer viruses,

you might lose various data stored on your built-

in storage device. To restore the lost data, its

backup copy is needed.

It is strongly recommended that you back up

your data regularly.

You cannot use Blu-ray Disc™ media,

DVD-RAM, CD-R, and CD-RW discs as

Recovery Media.

You can use optical discs and a USB flash drive as

Recovery Media. However, it is recommended

that you use optical discs, such as DVD-R, since

you may accidentally delete the data on the USB

flash drive.

The number of necessary discs, the types of

media you can use, and the capacity of the USB

flash drive you need will be displayed during the

Recovery Media creation process.

Connect your computer to the Internet,

download and install the latest updates using

VAIO Update.

If you create Recovery Media (optical discs) on

the model without a built-in optical disc drive,

connect an external optical disc drive (not

supplied) or the Docking Station with a

built-in optical disc drive (supplied with

selected models) to the computer and to an

AC power source.

Click Start , All Programs, and VAIO Care.

If the User Account Control window appears,

click Yes.

If you are currently logged onto your

computer as a standard user, you may be

prompted to enter an administrator name

and a password.

Click Advanced Tools, Restore and recovery,

and Create Recovery Media.

Read the on-screen instructions carefully, and

then click Next.

Follow the on-screen instructions.

4-297-283-11 (1)

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Summary of Contents

Page 1 - Troubleshooting

Page 2

I cannot recover from the recovery areaRecover your computer from Recovery Media if you have used software to modify the recovery area, installed a di

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Sony VPCCA390X Troubleshooting Guide

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